Providing customers with excellent services by focusing on reliability, consistent and professionalism.

Excellence in Service Management

Our consistent investment in technology, equipment, infrastructure and people – along with our unwavering commitment to service excellence – has given us a portfolio of loyal customers. What’s more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable service for every single one of them.

The Value of Our Services

Since 2002, Omni Karisma has established itself as an industry innovator in Malaysia. We are proud to be the leading travel management company in the region offering the most comprehensive range of corporate, hospitality, partnership and trade services.

We are expanding, and today we provide a one-stop-shop for all travel for both local and international airlines at KLIA International Airport.

Comprising a mix of both consumer and business to business brands, we also offer a range of specialist services including trolley management, cargo handling services, inflight catering, porter service, housekeeping and stewarding for a variety of airlines, travel companies and hotels. All in all, an expert one-stop-shop when it comes to anything travel.

Our Experience

We pride ourselves in raising industry standards across our wide range of operations. Our myriad of clients and accreditations are the testament to the hard work and commitment invested across our business.

Some of our clients include :

Our Services

We recognise that by serving our customers, we’re also serving their customers. From cargo and catering to travel services and generally making the airport a friendlier place, our operations drive performance.

Trolley Management

Cargo Handling

Inflight Catering

Porter

Housekeeping

Steward